Questions, answered
How does it work?
On the 1st of each month (6am Brisbane time) a new case unlocks and we email you a link. Read the documents, make notes, then make one accusation: who, why and how. You'll get a score and the full solution.
Are the cases written by AI?
Yes, with AI assistance, and we say so openly. Every case is then tested automatically for consistency, fairness and a unique solution before release. See our About page for how that works.
How long does a case take?
A full case usually takes 1–3 hours. You can save notes and come back anytime. Case #000 (free) takes about 30 minutes.
Can I print it?
Yes. Every case has a printable PDF dossier. Lots of people play on paper with friends.
Can we play as a group?
Absolutely: date nights, dinner parties and book clubs. One account can share a screen or a printout. Your account gets one accusation per case, so agree as a group before you accuse!
What's the difference between Case File and Detective?
Case File gets the monthly case and dossier. Detective adds live suspect interrogations (up to 40 questions per suspect), 3 forensic lab requests per case and records requests (bank, CCTV, phone, travel).
Do I get old cases?
Members can open every case released while they're subscribed, including the current case when they join. You can also unlock any single case for $25.
How do gifts work?
A gift is 3 months of Case File for $45. You get a printable certificate and can have it emailed to the recipient now or on a date you choose (Christmas morning works). They redeem it with just an email address, with no card needed.
How do I cancel?
In Account → Manage billing, anytime. You keep access until the end of the period you've paid for.
Refunds?
See our refund policy. In short: we fix or refund genuine problems, and your rights under Australian Consumer Law always apply.
Do you send a lot of email?
Members get one email when each new case lands. If you opt in to marketing, there's a short welcome series and then roughly one email a week. Every marketing email has a one-click unsubscribe.
Is it suitable for kids?
Cases are written around a PG-13 level, like a TV detective drama. There are no child victims or child culprits.
Anything else? Email hello@thedeadletterclub.com.