Refund policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For digital content, you're entitled to a remedy if the service has a major failure (for example, a case you paid for can't be accessed or is substantially broken and we can't fix it within a reasonable time) or isn't as described.

What we do

• Something's broken: tell us and we'll fix it, or refund the affected month or purchase.
• Subscriptions: cancel anytime. You keep access until the end of the paid period. We don't refund partial months for a change of mind, but if you forgot to cancel and haven't opened that month's case, contact us within 7 days of the charge and we'll refund it.
• Single cases: refundable within 7 days if you haven't made an accusation or used Detective features.
• Gifts: refundable to the buyer in full until the code is redeemed.

Refunds go back to the original payment method, usually within 5–10 business days.

To ask for a refund, email us from the address on your account with your order details.