Terms of service

These terms are between you and Hartley Kingon trading as Dead Letter Club (ABN 39 734 988 546), Toowoomba QLD, Australia (“we”, “us”). By buying or using the Dead Letter Club you agree to them. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

1. The service

We provide fictional, interactive murder-mystery cases as digital content: online dossiers, printable PDFs and, on some plans, AI-powered suspect interrogations, lab reports and records requests. Cases are written with AI assistance and are works of fiction.

2. Plans and billing

• Case File (A$15/month) and Detective (A$29/month) are monthly subscriptions billed in advance by Stripe until cancelled. Members can access cases released while their subscription is active, plus the case current when they joined. Access ends when the subscription ends.
• Single case (A$25) gives one case with Detective features for 30 days.
• Gift (A$45) is a code for 3 months of Case File access, redeemable once. Unredeemed gift codes don't expire for at least 3 years.
• Prices are in Australian dollars and include GST where GST applies.
• If a payment fails, we and Stripe will retry. If it can't be collected, the subscription ends.

3. Cancelling

You can cancel at any time in Account → Manage billing. Cancellation takes effect at the end of the current billing period. See the refund policy.

4. Fair use

Interactive features have reasonable limits (for example, 40 questions per suspect per case, 3 forensic requests per case, and a monthly usage allowance) to keep costs fair for everyone. Don't attempt to extract hidden case material, disrupt the service, resell or publicly post case content or solutions, or share your account outside your household or group.

5. Intellectual property

Case content is licensed to you for personal, non-commercial use. You may print copies for your own play.

6. AI-generated content

Interrogation replies and lab/records responses are generated automatically and may occasionally be imperfect. The case solution is fixed and is the authority for scoring.

7. Liability

To the extent permitted by law, our liability for any failure to provide the service is limited to supplying the service again or refunding the amount you paid for the affected period.

8. Changes

We may update these terms. We'll email members about material changes at least 14 days before they apply to existing subscriptions.

9. Contact

Hartley Kingon trading as Dead Letter Club, Toowoomba QLD, Australia. Email: hello@thedeadletterclub.com.